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OUR POLICIES

COVID-19 POLICY

 

We are doing everything we can to ensure our safety and yours during these tough times and recommend that you are not home during your appointment. This is so we can maintain proper social distancing. If you are working from home or will be at home during your appointment, we ask that you wear a mask and stay self-isolated in a designated room with a closable door away from our staff. When it is time for us to clean that room, we will have you move to a room we have already completed. If you are experiencing any COVID symptoms or not feeling well we ask that you reschedule your appointment.

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HERE IS WHAT WE ARE DOING

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  • Limiting cleaning teams to 2 cleaning professionals (In some cases with our smaller homes or upon request 1 cleaner is appropriate)

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  • Each cleaner completes a screening questionnaire by email and has a temperature check before arriving to your appointment. 

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  • PPE will be worn at each appointment and remain on for the duration of the appointment. (PPE includes face mask and gloves)

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  • All equipment and supplies are thoroughly cleaned, disinfected, and sanitized between appointments to avoid cross contamination

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*If you are experiencing any COVID symptoms or not feeling well we ask that you reschedule your appointment. If we arrive and you and/or a family member have obvious signs of illness, your appointment will be cancelled and our staff will be leaving.*

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APPOINTMENT & DEPOSIT

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Appointments are booked on a first come first serve basis. New appointments require a $50 deposit to secure your appointment which will be made through the client hub via invoice or and must be paid within 24 hours after your booking has been confirmed. ALL DEPOSITS ARE NON-REFUNDABLE!


 

KEY CONTROL/HOME ACCESS

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We have developed an excellent working relationship with our clients, the majority of our reoccurring clients provide us with a key or access code to their homes and offices. This can be established at the client’s request and comfort level. Please rest assured we take the utmost care in protecting both your key and your home. 

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If no one is home during your scheduled appointment, you may leave a door unlocked or place a spare in a secured location.( the key will be left inside the home or business in the designated location discussed, after services are completed) We will reach out to you via phone or text once we arrive to your home and when we depart from your home. 

 

CANCELLATIONS

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ALL DEPOSITS ARE NONREFUNDABLE!

Deposits may be transferred ONE TIME per appointment with a 24 hour notice. We require cancellations to be communicated to us 24 hours (1 full working day) in advance to avoid charges. If there are any cancellations communicated less than 24 hours you will be charged $25 

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We also allow 24 hour notice to change or reschedule services or add any additional services. After the 24 hour window, we cannot change or add any additional services.

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*** 24 hr. notice is from your booked appointment time****

Example: If your appointment is at 9am Saturday, we would need notice by 9am on Friday.


 

DAMAGES

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Our cleaning professionals are darn near perfect. However, accidents do happen…If we are responsible for any damages to your home or belongings, we will make every attempt to repair or replace the item that was damaged. In return we ask that you notify us of any item(s) that are already damaged so that we can note this in your file.

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Impeccable Cleaning Service is bonded and insured and can provide all insurance information upon request.

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PET POLICY

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We love our fur family members as much as their owners! However, it may be possible that we ask if they could be placed in an area that we are not working in.

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PEST POLICY

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We do not clean homes/businesses that have pest/insect infestation. If it is discovered once we arrive at your home/business that there is an issue, we will kindly reschedule once the issue has been resolved.

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PHOTOS 

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Before and after photos is a marketing tool that we use to show case our work to a targeted audience and potential customers. You WILL NOT be tagged on any of our social media pages (Instagram or Facebook) and all photos are non-identifying. If you wish to not have your photos shared, please notify us at the time of booking or before services are rendered.

 

We appreciate you taking the time to read our policy page and we looking forward to earning your business. If you have any questions please email us at info@impeccablecleaningsc.com

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SAFETY POLICY

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  For our protection and yours, if you have firearms in your home, we ask that they be stored and locked away for the duration of your service.

WE WILL NOT CLEAN ANY ROOM(S) IN WHICH A FIREARM IS VISIBLY PRESENT.

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